Returns & Exchanges Policy
Last updated: 12/26/2024
You will receive your refund within 7 business days from the date it is approved. If you experience any delays or have concerns about the processing time, please contact us.
Allhap is committed to ensuring that all products are printed to the highest quality standards, shipped on time, and delivered accurately.
Customers have 30 days from the date they receive their items to request a replacement, refund, or return.
If you would like to request a refund or return for any reason, please contact Allhap Support through our Help Center.
WHEN CAN I REQUEST A REPLACEMENT ITEM?
We carefully inspect each product before shipping. However, mistakes can happen. To ensure customer satisfaction, we offer replacement items under the following circumstances:
- The product itself is flawed.
- The printing quality is poor.
- The final product differs significantly from the design displayed on our website.
- The product’s type, size, color, or printed content does not match your order.
HOW DO I RETURN ITEMS?
If you wish to return an item, it must meet all of the following conditions:
- Returned within 30 days of receiving the shipment.
- In its original condition.
- Unwashed and unworn.
- In the original packaging.
After contacting Allhap Support at the Help Center and receiving a return authorization with the appropriate return address, please follow these instructions:
- Pack the returned items along with a printed copy of your purchase confirmation email.
- Ship the package via your local post office or another reliable courier to the address provided in our return instructions.
- Provide us with the tracking number once you have shipped the package.
You will receive an email notification once we have received your items. We will then inform you by email whether your return has been approved for a refund.
Note: We accept returns for any product except custom products (e.g., clothing with custom prints, mugs, hats, etc.). If you are not satisfied with your purchase, please contact Allhap Support at the Help Center, and we will work to make it right.
LOST YOUR PACKING LIST?
Please return your items in their original packaging, unwashed, unworn, and in resalable condition, including all original warranties, inserts, and related materials. Include your name, address, phone number, and a description of the action you would like us to take (e.g., refund, exchange). If available, also include a copy of your invoice. Send the package securely to the address provided by our support team.
EXCHANGES
When exchanging an item, ship the original item to us. We will send your replacement at no additional shipping cost. If there is a price difference between the original and replacement item, please include the necessary payment with your exchange request.
CREDITS
Credits will be issued in the same form of payment used for the original purchase, typically on the same day the returned item is received at our warehouse. Please allow one billing cycle for credit card refunds to appear on your statement. For checks, please allow up to two weeks for processing. If you paid via PayPal, we will process the return, and PayPal will credit your account. Unfortunately, shipping fees are non-refundable unless the error was ours.
We cannot accept returns sent as “postage due,” C.O.D., or any return shipping costs that we must pay on receipt. Such packages will be refused.
Allhap reserves the right to charge a restocking fee in cases where items are not returned in resalable condition or if there is evidence of product abuse or misuse.
If you have any questions, please email us at [email protected]. Our support team is available Monday through Friday, 9:00 AM to 5:00 PM (PST).