Return and Refund Policy

Last Updated: July 19, 2025.

Introduction

At Allhap, we are committed to customer satisfaction with every purchase. Our returns and refund policy is clear and simple. We want you to shop with confidence, knowing that you have options if you are not fully satisfied.

Eligibility Period

Allhap provides a strict 180-day window for returns and exchanges, starting from the original purchase date. Refunds or exchanges will not be processed after 180 days for any reason. The countdown for return eligibility begins on the date of purchase, not the date of delivery.

Return Requirements

To be eligible for a return, items must be in new condition. This means products must be unopened and unused, with the original packaging intact. All returns must include the original packaging. Proof of purchase or receipt is mandatory for all returns. Returns submitted without valid proof of purchase will not be processed.

What We Accept

We accept returns for both defective and non-defective products. You may return items for reasons such as change of mind, sizing issues, or any other reason within the 180-day period. All products offered on Allhap are eligible for return if they meet the stated condition requirements.

Refund Process

When we receive your return, we will inspect the item. We will notify you by email about the approval or rejection of your refund. If your refund is approved, we will process it within 7 business days. Refunds will be credited only to the original payment method used for the purchase. No alternative refund methods are available. Allhap does not charge any restocking fees.

Refund Issues

If you have not received your refund after notification of approval, take these steps:

  1. Check your bank account for pending transactions.
  2. Contact your credit card company to inquire about processing times.
  3. Check with your bank for pending credits.
  4. If the refund is still not received, contact [email protected] with your order details.

All refund inquiries must include your order number.

Exchanges

We accept exchanges for any reason within the 180-day return window. Exchanges are available for both defective or damaged items and for non-defective items. To request an exchange for the same or a different product, email [email protected]. All exchanges must be shipped to: 100 Grand St, Jersey City, NJ 07302, USA.

Returns Shipping

All returns must be shipped to: 100 Grand St, Jersey City, NJ 07302, USA. Allhap covers the cost of return shipping; you will not pay for return shipping. You may download and print a free return shipping label from our website. To request your return label, contact [email protected].

Shipping Time for Exchanged Products

Delivery time for exchanged products varies by your location within the United States. Domestic exchanges generally arrive within 4 to 10 business days. We do not guarantee delivery timeframes for exchanged items.

High-Value Returns

For returns valued over $50, we recommend sending the package with tracking. Insurance is also recommended for high-value returns. Allhap is not liable for lost return packages. Proof of shipping is recommended but not required.

Geographic Coverage

This return policy applies to customers within the United States.

Contact Information

For all return questions, contact [email protected]. Please include your order number in all communications. The return address is: 100 Grand St, Jersey City, NJ 07302, USA.

Currency

All refund amounts will be processed in United States Dollars (USD). If you use a payment method in another currency, your payment provider will handle the conversion to your local currency.